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My order is being returned to senderUpdated 22 days ago

We're really sorry to hear that your order is being returned back to us and we'd love to make this right for you. 

Orders may be returned for a number of factors - This typically includes reasons such as missing or incorrect address details, courier issues or several failed delivery attempts. However, sometimes the reason may be unknown so we apologise if your order is being returned erroneously. 

The good news is that you do not have to speak to us directly and wait for a resolution.

Simply click here to report your failed delivery and your request will be reviewed by our friendly Customer Experience Team.

Upon validation of your request, you will receive an email letting you know how your query is being resolved. 

Should our team require any further information, they will be in touch with you directly.

Thank you very much for your patience whilst we resolve this for you.

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